This Privacy Statement explains what information Cook & Talbot Limited (“Cook & Talbot”) hold about you as our client, why we have that information in our possession and what we do to protect it and how you can have that information removed if you require us to do so. We are providing you with this information pursuant to the General Data Protection Regulations (GDPR).Cook & Talbot’s Privacy Officer and who is responsible for overseeing compliance with this Privacy Statement is Sarah Rostamlou-Andrews and who can be contacted at firstname.lastname@example.org or Ground Floor, The Old Courthouse, 2a Albert Road, Southport, PR9 0LE. In the event that she is not available please contact John Wroblewski on email@example.com or at the same address provided above.
Cook & Talbot reserve the right to change this Privacy Statement from time to time and you should, therefore, check the Cook & Talbot website to make sure that you are aware of our up to date policy. It is important that you read this Privacy Notice and our Terms and Conditions of business so that you are aware of the terms upon which we will undertake work for you and how we treat your personal information.
Who are we?
Cook & Talbot is a registered company based at Ground Floor, The Old Courthouse, 2a Albert Road, Southport, PR9 0LE Company number 11036013.
This address is the Company’s registered office address.Ground Floor
The Old Courthouse
2a Albert Road
What information do we hold about you and why?
The information that we hold about you is necessary for us to carry out your instructions and may include such information as your name, address, date of birth, contact details, gender and nationality.
Any information that you provide to us is vitally important as it enables us to carry out any work on your behalf accurately and to the best of our ability. For that reason should any of your personal information change it is essential that you let us know of this as soon as possible.
We use the information you provide to us primarily for the provision of legal services to you and related purposes including updating and enhancing client records, analysis to help us manage our Practice, statutory returns and legal/regulatory compliance.
Our use of that information is subject to your instructions, the Data Protection Act 1998 and, from 25th May 2018, the GDPR and our duty of confidentiality.
Your personal information is primarily collected from you directly but may, on occasions, be provided by third parties.
The information that we hold about you will only be information that is directly relevant to your instructions to Cook & Talbot. The personal information that we receive will vary depending upon the type of work that we undertake.
Who do we share your personal information with?
The personal information that we hold about you will be used for the purposes of carrying out our work on your behalf. Accordingly, that information may be provided, for example, to Defective Title Insurers, Search Providers, Barristers and IT Support. You have the right of access under the Data Protection Legislation to the personal data that we hold about you.
How long will we hold your information for?
Whilst we will hold your information for as long as we are undertaking work on your behalf we have certain legal and insurance obligations to keep a record of that information for a period of time after the work that has been undertaken for you has been completed. This varies from case to case but broadly any such information will be held for at least 6 years from the date of the conclusion of your instructions.
We will only seek to use your personal information for the purpose for which it was originally collected.
However, and because of the legal and regulatory requirements that Solicitors operate in accordance with, information may be shared, insofar as it is necessary, in particular, with the Solicitor’s Regulation Authority, the Law Society, the Legal Ombudsman and our Insurers.
Where permissible and appropriate any such information will be anonymised.
We take the utmost care with confidential information that we hold about you. When we contact you by email or other electronic means we do this with your consent and in order to carry out your instructions. The same applies to communications by telephone and by letter or fax. We ensure that any personal information that you provide to us, in any paper format, is stored securely within our offices and, likewise, any electronic information that we hold is stored securely on our computer system.
The only people with access to that information are those who specifically need to work on your matter in order to carry out your instructions, and our IT Support who assist in protecting the confidentiality of your information.
We employ measures to protect the security of any personal information that you provide to us from being accessed by anyone who is unauthorised to access that information or from being lost or inadvertently disclosed in any way.
You will appreciate that email is not a totally secure medium but we do endeavour to ensure in all ways possible that your personal information is kept safe. We will use our best endeavours to ensure that no unauthorised parties have access to your private information.
Should you be concerned about the way in which we handle your personal data at any time, we would ask you to raise this with us in the first instance. You do ultimately, have the right to lodge a complaint with a supervisory body such as the Information Commissioner’s Office, the Solicitors Regulation Authority or the Legal Ombudsman.
Please note that external firms or organisation may conduct audit or carry out quality checks on our Practice. These external firms and organisations are required to retain confidentiality in relation to your files just in the same way as we are. You have a right to have personal information amended if any of the information held about you is inaccurate in any way.
You may also have a right to be forgotten where, in particular circumstances, you can ask for personal information about you to be erased subject to our legal and regulatory obligations.
You may have a right to restrict processing though this may have an impact on our ability to provide legal advice and assistance to you.
You also have the right to have personal information held about you to be transferred to another organisation.
You also have the right to object to certain types of processing such as marketing. However, we will only contact you for such purposes where you have provided your specific consent and authority for us to do so.
In limited circumstances where you have provided your consent to the collection, processing and transfer of your personal information for a specific purpose you may have the right to withdraw such consent for that specific processing at any time. To withdraw your consent please contact Cook & Talbot’s Privacy Officer.
We hope that the information set out in this Privacy Statement is of assistance to you but in the event that any specific issues arise upon which you require further clarification please do not hesitate to contact our Privacy Officer accordingly.
Our clients say...
Thank you for the great service during our house selling/buying process. It is the 2nd time we have used you for a house move and once again you have been really easy to deal with, efficient, quick to respond to queries etc……So really I just wanted to say thank you to you and the team for making the process nice and stress free (and quick!) for us. It is much appreciated and we will continue to recommend you to friends.
Thank you so much for dealing with my sale and purchase. I was very pleased with the way you dealt with my concerns and the online system was very impressive.
This is just a huge thank you for all your professionalism, hard work and total kindness during my flat purchase.
As always the service we have received from Cook and Talbot has been first class. As you know this has not been the easiest and most straightforward of sales and purchases, and your prompt responses to queries and requests have been most helpful.
May I take this opportunity to thank you and your staff for dealing with all my transactions smoothly and efficiently and I am now very pleased to be in my new home at last.
I just wanted to thank you for the efficient and excellent service we have received from you regarding the sale and purchase of our property. The experience was not at all stressful (which it has been in the past) and I´d like to extend our thanks to you for that!
I wanted to thank you so much for overseeing my application for remortgage so brilliantly. From the beginning to completion you were consistently helpful, informative and reassuring and kept me up to date with each step of the process, which was greatly appreciated. I was really impressed and delighted that you made the whole thing so straightforward and painless especially as my previous legal experience when securing my original mortgage was anything but.
Excellent service and advice as usual in what proved a slightly difficult case.
Thank you to all your staff for the smooth sale of my property……I would have no qualms about recommending your firm of solicitors to any of my friends…
Thank you very much for the attention to detail and the speed in which you work for us…
We would like to say a huge thank you for all your efforts during our recent house purchase. Your professional service and constant updates has ensured that the process was as stress-free as possible and for that we are very grateful. We would have no hesitation in recommending your services for the future”